Accenture: from well-Being to systematic human performance

Context

Performing under constant pressure

Accenture operates in an environment where deadlines, transformational projects and continuous change are the norm. Consultants work in high-intensity projects, often in hybrid contexts and international teams.

The challenge is not motivation. The challenge is sustainable energy.

How do you keep people sharp under high cognitive load without structural exhaustion?

How do you support resilience without slowing down performance?

The challenge

Wellbeing without a soft image

A field of tension often arises within professional service providers:

• Results remain a priority
• The pressure on teams increases
• At the same time, the need for mental support is growing

Classic initiatives (workshops, webinars, trainings) create awareness, but lack continuity.

What was missing was:

• individual coaching at scale
• real-time insight into energy and focus
• a system that links well-being to performance

Not another initiative. But an integrated layer.

The approach

Individual human performance support

Move To Happiness was deployed as an additional performance layer. Consultants were given access to AI coaches providing support around:

Mental focus & resilience (Mind Master).
Based on evidence-based frameworks such as JD-R, ACT and Psychological Capital.

Sleep & recovery (Snoozzz)
Data-driven guidance around recovery and energy management, including wearable integration.

Nutrition & energy (Bite Buddy).
Support with stable energy during intensive project phases.

The approach was clear:
not therapeutic, not medical -
but performance-supportive.

Voluntary use. Discrete. Contextual.

Engagement as an enhancer

In addition to individual coaching, community was deployed around:

• thematic campaigns (sleep, focus, recovery)
• team-oriented activations
• Shared reflection moments

No non-committal challenges, but behavioral activation linked to real work context.

Results to date

What became visible:

• High voluntary adoption of AI coaches
• Recurring use in project peaks
• Positive feedback around low threshold
• Increased awareness around recovery and energy management

What deliberately not claimed:

• No direct EBITDA claims
• No burnout reduction rates
• No causality between tool and profit

In an organization of this scale, impact measurement requires time and structural integration.

The next step: human performance operating system

Accenture is exploring how to structurally drive human performance through dashboarding and data insights.

This is where the Human Performance Operating System (HPOS) connects:

A framework in which:

• mental resilience
• focus
• recovery
• team dynamics

are approached as strategic variables, not peripheral themes.

The ambition is not "more well-being." The ambition is predictable performance under pressure.